Legal · Privacy Policy

Your Privacy, Taken Seriously

How we collect, use, and protect your information when you use our website, forms, newsletters, and services. Plain English, no fine-print tricks.

Effective date: October 27, 2026

We never sell your personal information.

01 Who We Are

Innovative Health Gym & Wellness Center ("Innovative Health," "we," "us," or "our") operates this website and our gym and wellness facility located at 1916 23rd Ave S, Ste A, Seattle, WA 98144. This Privacy Policy explains what information we collect through this website and our services, how we use it, and the choices and rights you have over it.

If you have questions at any point, you can reach us at membership@ih-seattle.com or (206) 390-6088.

02 Information We Collect

Information you give us directly. When you fill out a contact, trial-pass, membership, or service inquiry form, subscribe to our newsletter, or otherwise communicate with us, we may collect:

  • Name

  • Email address and phone number

  • Your message, including any goals, interests, or health-related details you choose to share (for example, an injury you mention when booking a massage or training session)

  • Which page or service your inquiry relates to, so we can respond appropriately

Information collected through third-party booking and billing systems. Membership enrollment, class check-ins, and payments are processed through our third-party management platform (MINDBODY) and payment processors. Financial details such as card numbers are handled entirely by those processors under their own privacy and security policies — we never see or store your full card number on this website.

Information collected automatically. Like most websites, we and our service providers may automatically collect basic technical information when you visit, such as your IP address, browser type, device type, pages visited, and the times of your visits. We use this only to keep the site running and understand, in aggregate, how it is used.

03 How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, questions, and booking or consultation requests

  • Send you the newsletter or updates you asked for, including promotions and announcements

  • Manage your membership, appointments, passes, and service visits

  • Improve our website, services, and communications

  • Meet legal obligations and protect the safety and rights of our members, staff, and visitors

Text messages and email. If you provide your phone number or email, we may use it to respond to your inquiry and, where you've opted in, to send service-related messages or marketing. You can opt out of marketing messages at any time using the unsubscribe link in any email or by contacting us directly.

04 Legal Bases for Processing (GDPR)

For visitors subject to the EU/UK General Data Protection Regulation, we process personal information on the following legal bases: your consent (for example, when you submit a form or subscribe to the newsletter), performance of a contract or steps at your request (for example, processing a membership inquiry), our legitimate interests in operating and improving our business, and compliance with legal obligations. You may withdraw your consent at any time without affecting prior processing.

05 How We Share Information

We do not sell, rent, or trade your personal information to anyone. Full stop. We share information only with:

  • Service providers that help us operate — such as our membership and booking platform (MINDBODY), payment processors, email delivery, and website hosting — and only to the extent needed to perform their function

  • Professional advisers such as attorneys or accountants, under confidentiality obligations

  • Authorities, when required by law, such as in response to a valid legal request, or as needed to protect the rights, safety, or security of our members, staff, or the public

If a membership or service involves insurance or attorney coordination (for example, auto-injury recovery), we may share the minimum information necessary to process your claim — only with your authorization.

06 Cookies and Analytics

This website uses only essential and functional cookies and similar technologies needed to keep the site working and to understand, in aggregate, how visitors use it (for example, which pages are most popular). We do not run third-party advertising trackers or sell data derived from cookies. You can control or delete cookies through your browser settings; the site will continue to work if you disable non-essential cookies.

07 Health-Related Information

As a fitness and wellness business, we may receive health-related information you choose to share with us — for example, injuries, conditions, or fitness goals discussed on a form, during a training orientation, or in a consultation. Under the Washington My Health My Data Act, consumer health data is shared with service providers only under contractual confidentiality and security obligations, is not sold or used for targeted advertising, and may be deleted at your request. Requests to access or delete your health data can be made at any time by emailing us at membership@ih-seattle.com. We will verify your request and respond within a reasonable period as required by law. If we ask for your authorization to collect or share health data, you may revoke it at any time.

Note: We are a fitness and wellness facility, not a medical provider, so this policy is not a HIPAA Notice of Privacy Practices. If you share medical information in connection with an insurance claim, it is handled as described above and by the coordinating providers involved.

08 Your Rights and Choices

Depending on where you live, you may have the following rights over your personal information:

  • Access and copy — ask what personal information we hold about you

  • Correct — ask us to fix inaccurate or incomplete information

  • Delete — ask us to delete the personal information we hold about you, subject to legal retention requirements

  • Opt out — unsubscribe from marketing at any time; because we never sell personal information, no "Do Not Sell" opt-out is needed

  • Non-discrimination — exercising your privacy rights will never affect the price or quality of service you receive

To exercise any of these rights, email membership@ih-seattle.com or call (206) 390-6088. We will verify your identity before disclosing or deleting personal information. If you are unsatisfied with our response, you may escalate through your local data protection authority.

09 Data Retention and Security

We keep personal information only as long as needed for the purposes in this policy — for example, while your membership or newsletter subscription is active, or as needed to respond to your inquiry — and then dispose of it securely, unless a longer period is required by law (such as tax, accounting, or insurance records). We use reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure, so while we protect your information, we cannot guarantee absolute security.

10 Children's Privacy

This website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children through this website. If you believe a child has provided us personal information, contact us and we will delete it promptly.

11 Third-Party Links and Social Media

Our website links to third-party services such as MINDBODY (membership enrollment), Instagram, and other social platforms. Once you follow a link or submit information on a third-party site, its privacy policy governs your information — we encourage you to review the policies of those services. Interacting with our social media pages is also subject to the respective platform's practices.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated policy on this page with a new effective date, and material changes will be flagged to newsletter subscribers. Your continued use of the website after changes take effect means you accept the updated policy.

13 Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information:

Innovative Health Gym & Wellness Center
1916 23rd Ave S, Ste A, Seattle, WA 98144
membership@ih-seattle.com
(206) 390-6088